Return & Private Policy

Focus On Flooring offers a 30-Day Money Back Guarantee to all of our customers. This guarantee not only ensures your complete satisfaction; it provides a simple step by step process for you to return your order. You may return your product, for any reason, within 30 days of delivery. We make this super easy for you – here is all you need to do:

No Returns after 30 days of pick-up or delivery.
All returns will be subject to a 25% re-stocking fee.
There are no returns, refunds, or exchanges on transitions (end caps, reducers, t-mold, 1/4 round, stairnose, etc.).
The product must be in the original, sealed, un-opened boxes.
The product must be returned in the same condition as when it arrived to you.
There are no returns or refunds on special made-to-order products.
There are no returns, refunds, or credit on installed products. INSPECT FOR COLOR AND QUALITY PRIOR TO INSTALLATION!!!
There are no returns, refunds, or cancellations on closeout/discontinued items. No warranties are valid on closeout items.
We do not accept returns of opened, damaged, wet, or items otherwise not in resalable condition.
There are no returns on tile due to possible breakage and/or dye lot issues.
We cannot accept returns of less than 5 boxes of material.
You are responsible for returning the material to your closest Focus On Flooring store or shipped back to our Modesto Warehouse only. Material must be returned to Focus On Flooring, the material cannot be returned to Vendor will call locations.
Customer is responsible for all return shipping costs.
If you do not have a shipping company you may contact our logistics department and they can help you set-up return shipping at your expense.
Contact us to retrieve a RMA (Return Merchandise Authorization) number and return address.
We do not accept returns of opened, damaged, wet, or items otherwise not in resalable condition.
After we have received your product and completed a quality inspection, we will immediately process your refund. Full refund is for materials only and does not apply to any shipping charges.

To speak with a friendly customer support advocate who will be more than happy to assist you, please contact us at 647-249-3452.

On custom made or special order products, this policy does not apply, unless the product is defective. These are specialized orders made to order. Unapproved returns may be refused upon delivery resulting in you to incur additional fees and return shipping costs. The inherent characteristics of flooring allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the flooring is off more than 1 mm in thickness or if colors are substantially different. With that said, we are always committed to your complete satisfaction, so please contact us at 647-249-3452 to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.

Claims: Internet Pricing vs. In-Store Pricing

At Focus On Flooring customer satisfaction is always our goal. However, all claims will need to be processed through the same channel in which the original purchase took place and based on their original purchase pricing structure. In-store priced claims will be rectified based on in-store pricing through the store of original purchase. Internet priced claims will be rectified based on internet pricing and through our internet division.

PRIVAY POLICY

Welcome to our website. For clarity purposes, the term “Focus On Flooring” or “we” or “us” or “our” refers to the owner of this website, whose office is located at STE E-6420 Inducon Drive W, SE #162, Sanborn, NY 14132. The term “you” or “your” refers to the user or viewer of our website.

If you continue to browse and remain on our website, you are thereby complying with and being bound by the following privacy policy in its entirety.

Intro

At Focus On Flooring, your privacy is of utmost importance, and transparency and clear communication are our biggest priorities. We understand that privacy is a human right that cannot be compromised and as such, we are perpetually working on greater transparency for our customers. Please ensure that you thoroughly read through our policy before using our site in any capacity, so as to be as informed and aware as possible. The purpose of this privacy policy intends to provide you with a clear and comprehensive explanation of your rights.

Update Info

We reserve the right to update and/or modify our privacy policy whenever we see fit, so please take the time to review it periodically. Updates will take effect immediately, upon posting to the website.

Focus On Flooring’s website, online services, advertisements and e-mail messages may cookies. However, be aware that each third-party app within our website uses cookies differently. By clicking accept, you agree to the use of third party cookies and other similar technologies. This aids us in analyzing and measuring your engagement with our content. Learn more about your choices and cookies. You can withdraw your consent at any time.

GDPR Compliance

The General Data Protection Regulation (GDPR), which came into effect on May 25, 2018, is a direct result of continuous efforts to protect the fundamental rights of European Union (EU) citizens. However, we have since decided to expand these regulations worldwide, in an effort to be as inclusive as possible. The GDPR will supersede the Data Protection Act 1995, which was the previous act regarding data protection. Please be aware that you possess the right to access any and all information we hold pertaining to you. You are similarly eligible to request that your personal information be corrected, updated or deleted at any given time. If you choose to exercise this right, please contact ralph@focusonflooring.ca

Why We Collect Personal Information

Please note that personal information can be sorted into two separate and distinct categories: identifying information and sensitive personal information. Identifying information is defined as any information that can identify a person, either directly or indirectly. Sensitive personal information includes genetic data and information regarding health, sex life, sexual orientation, religious & political views, mental, physiological, economic, cultural or social identities. Essentially, it includes anything that could potentially put an individual at risk of unlawful discrimination. Please note that personal data is something that relates and pertains to a living individual only. It does not include legal entities in any way, shape or form. Please take the time to familiarize yourself with personal data and identifying information, so as not to confuse them. Any and all personal information that we collect is considered necessary and/or useful in the continuing journey towards being as user-friendly as possible, as well as complying with applicable laws and regulations. Focus On Flooring
uses identifying information, not sensitive personal information.

Data Breach Procedure

Please be aware that, in the unlikely event of a privacy breach, the appropriate parties will be promptly notified.

Third-Party Apps

In an effort to ensure the most user-friendly website experience possible, we regularly use certain third-party apps for specific and varying purposes. Please take the time to thoroughly read each app’s policy and our reason for using them.

Yellow Pages

We use Yellow Pages primarily for analytics. We use it as a third-party app to help us with our S.E.O. management.

Mailchimp

Mailchimp allows us to send email campaigns and serve advertisements. Data is collected, time-stamped and tracked. Please visit Mail Chimp’s website for further information. If you currently receive our email campaigns and wish it to cease, please email ralph@focusonflooring.ca.

Formilla Live Chat

Formilla Live Chat allows us to chat with the user live via our website. They collect information from you when you register on our site to the live chat. When a customer visits our website, Formilla will detect the Internet Protocol (IP) address of the customer as well as their geolocation, determining what device and browser they’re using to access the website. When you submit your email address, so the live chat can begin, we may reference the email address you provide for specific assistance-related reasons or follow-up questions. We do not contact you unsolicited. Your email address is not stored anywhere but in the Formilla app. If you have any further questions, please visit their website.

Chat Pop-Up

Our chat pop-up is an effective way of communicating directly with the consumer regarding any questions, comments or concerns they may have. It is intended for these purposes only and will not be used outside the aforementioned parameters in any way, shape or form.

E-Mail Address

Please note: by entering your e-mail address to start the chat, or purchase, or newsletter submission you agree to the terms in our privacy policy.

Reasons for Contacting User

We may reach out to you if deemed that you have shown legitimate interest in us or our site from our online platforms. For these purposes only, we may contact you via email, telephone, text messages or postal mail. As mentioned previously, please notify ralph@focusonflooring.ca.

Google Analytics

Focus On Flooring

uses Google Analytics for the sole purpose of effective and efficient research. It is our intent to obtain the most relevant and useful data possible, so as to provide a better experience for the user.

Handling of Personal/Sensitive Information

We accept full responsibility for the handling and use of personal and/or sensitive information entrusted to our company and employees. Preventative measures are taken to ensure that the aforementioned information is handled with the utmost care and attention to detail.

This site managed by growth marketing agency growthkolony.com

Questions/Comments/Concerns

If you happen to have any questions, comments or concerns regarding GDPR or our privacy policy in general, please do not hesitate to contact us at ralph@focusonflooring.ca. We are more than happy to answer any queries you may have in regard to our policy. If you are dissatisfied with the reply, we will endeavour to provide you with relevant and useful complaint avenues that are applicable to your specific circumstance.

Job Applicant Information Retention

If you submit a job application, Focus On Flooring retains that information for one year.

Security Measures in Place

Security measures, including passwords, are used solely to help ensure the protection of your personal data. Any employee with access to said information is aptly trained to treat it with respect and confidentiality.

Disclosure of Information

Focus On Flooring will not sell, rent or disclose information unless permitted or required by law. Information provided will be used solely for the outlined purposes unless explicit consent is given. However, we may also disclose personal information if we determine that disclosure is reasonable to enforce our terms and conditions and/or protect our operations and users

Company Wide Commitment to Your Privacy

To ensure that your personal information remains safe and secure, we thoroughly communicate our privacy policy to Focus On Flooring employees and enforce strict privacy safeguards within our company. We accept full responsibility for the handling and use of personal and/or sensitive information entrusted to our employees. Preventative measures are taken.